Complaints against the regulators (the Bank of England, the FCA and the PRA)

Prudential Regulation Authority publishes CP8/20 Complaints against the regulators (the Bank of England, the FCA and the PRA) 21 July 2020 This Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA) and Bank of England (the Bank) consultation paper (CP) sets out proposed changes to their joint complaints scheme (the Scheme). The Scheme was set up under the Financial Services Act 2012 to cover the procedures for handling complaints against the regulators themselves (as opposed to complaints against regulated firms), and to describe the role of the independent Complaints Commissioner. This consultation may be of interest to anyone who is a potential or actual complainant under the Scheme. This includes regulated businesses and consumers of financial services. It may also be of interest to consumer advocates and action groups, trade associations, journalists and politicians, among others